Refund Policy
At BreadTalk.lk, we are committed to providing high-quality baked goods and a seamless online shopping experience. While all sales are generally final, we understand that exceptions may occur. Please read our refund policy carefully to understand the circumstances under which refunds may be considered.
1. General Policy
- Once an order is paid online, no refunds, exchanges, cancellations, or amendments are allowed.
- If an item becomes unavailable or cannot be fulfilled, we may reimburse the customer.
2. Refunds We May Consider
Refunds may be considered only in the following situations:
- Damaged or Defective Products
- Items damaged during delivery
- Products that are stale, burnt, or otherwise defective
- Incorrect Items
- Wrong product delivered (different cake, buns, or quantity)
- Wrong customization (e.g., incorrect name/message on a cake)
- Delivery Issues
- Late delivery due to vendor error
- Delivery to the wrong address caused by vendor/system error
- Missing items from the order
- Amount Credits / System Failures
- Payment made but unable to place an order due to website/app errors
- Duplicate charges due to system glitches
- Unavailability of Products
- Items sold out or unavailable after payment confirmation
- Event-specific or seasonal items not deliverable
3. How to Request a Refund
- Contact our customer service team at via email info@breadtalk.lk. or via WhatsApp +94 76 897 5361 within 24 hours of receiving your order or encountering an issue.
- Provide your order number, product details, and a photo of the damaged, defective, or incorrect item (if applicable).
- Our team will review your request and respond within 72 hours.
4. Refund Process
- Once approved, refunds will be processed using your original/requested payment method.
- Please allow 5–7 business days for the refund to reflect in your account.
- In some cases, we may offer a replacement product instead of a refund if preferred and available.
5. Exceptions – Refunds Are Not Available For
- Items purchased by mistake or if you simply change your mind
- Items damaged due to improper handling after delivery/outlet pickup
- Custom or personalized items, unless there is a defect or error on our part
- Late consumption (products used past recommended date)
- Orders where the customer chooses to change from delivery to outlet pickup due to personal reasons after delivery has already been scheduled to a specific location.
6. Contact Us
For questions or clarifications regarding refunds, please reach out:
- Email: info@breadtalk.lk
- WhatsApp: +94 76 897 5361
We appreciate your understanding and thank you for choosing BreadTalk.lk.
